Privacy Policy

1. Introduction

LUV OR POP CO ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating platform.

Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, date of birth, gender, and password when you register.
• Profile Information: Photos, bio, languages, province of origin, religion, relationship intent, and other details you choose to share.
• Communications: Messages you send to other users and communications with our support team.
• Payment Information: When you subscribe to Premium, our payment processor (Stripe) collects your payment details. We do not store your full credit card number.
• Verification Data: Selfie photos submitted for profile verification.

2.2 Information Collected Automatically

• Location Data: With your permission, we collect your precise or approximate location to show you nearby users.
• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: How you interact with the Service, including pages viewed, features used, and time spent.
• Log Data: IP address, access times, and referring URLs.

2.3 Information from Third Parties

• Authentication Providers: If you sign in through a third-party service (like Google), we receive basic profile information from them.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Match you with other users based on your preferences and location
• Enable messaging and communication between users
• Process payments and manage subscriptions
• Send you important notifications about your account
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address fraud, abuse, and security issues
• Enforce our Terms of Service and Community Guidelines
• Comply with legal obligations

4. How We Share Your Information

4.1 With Other Users

Your profile information, photos, and approximate location are visible to other users according to your privacy settings. Messages you send are visible to their recipients.

4.2 With Service Providers

We share information with third-party service providers who help us operate the Service, including:

• Cloud hosting and storage (Supabase)
• Authentication (Clerk)
• Payment processing (Stripe)
• Email services (Postmark)
• Analytics (PostHog)
• Error tracking (Sentry)

4.3 For Legal Reasons

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Protect the rights, privacy, safety, or property of LUV OR POP CO, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete your personal information within 30 days, except where we need to retain it for legal purposes.

Some information may be retained in anonymized form for analytics and service improvement purposes.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Opt out of certain data processing activities

To exercise these rights, please contact us at privacy@luvorpop.co

6.1 Account Settings

You can manage your privacy through account settings:

• Hide your profile from discovery
• Control location sharing
• Manage notification preferences
• Delete your account and associated data

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.

9. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@luvorpop.co

13. Additional Information for EU/EEA Residents

If you are in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with a supervisory authority
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time

Our legal bases for processing your information include: performance of our contract with you, your consent, our legitimate interests, and compliance with legal obligations.